Refunds & Returns
We want you to love your purchase! If something isn't quite right, we've made returning items simple and hassle-free. Here's everything you need to know.
14 Days
Return window
Free Returns
Prepaid shipping
Easy Process
Simple returns
Quick Refunds
5-7 business days
How to Return an Item
Access your Koshima Mall account and go to 'My Orders'
Choose the item you want to return and select your reason
Download and print the prepaid return shipping label
Package securely and drop off at any authorized location
Return Policy Details
Click on each section to learn more about our return policies
Need Help with Your Return?
Our customer service team is here to make your return process as smooth as possible. Get help with return authorization, tracking, or any questions about our policy.
Customer Service Hours: Monday - Friday 9AM - 6PM (Sri Lankan Time)
Koshima Mall • 184, Colombo Road, Kurunegala, Sri Lanka